Shipping policy

SHIPPING POLICY

Luxe Co.

Premium Pets. Effortless Delivery.

Effective Date: June 10, 2026

This Shipping Policy describes how Luxe Co. ("we," "us," or "our") handles order processing, shipping, and delivery for all pet products purchased through our store. We are committed to getting your furry family members' essentials to you quickly, safely, and with zero hassle. Please read this policy carefully before placing an order.

 

All orders are processed within 1–2 business days after payment confirmation. Orders placed before 12:00 PM (noon) local time on a business day are prioritized for same-day processing. Orders are not processed, shipped, or delivered on weekends or public holidays.

 

Live plants, specialty food, and temperature-sensitive items (such as raw pet food and certain medications) may require 1 additional business day to ensure proper packaging and safe handling.

 

In the unlikely event of processing delays due to high order volumes or supply disruptions, we will notify you by email promptly and provide a revised estimated dispatch date.

 

 

Destination	Estimated Delivery Time
Standard Domestic	3–5 business days (continental regions)
Express Domestic	1–2 business days
Overnight Domestic	Next business day (order by 12 PM)
International	7–14 business days (varies by country & customs)

 

Note: Delivery times are estimates and are not guaranteed. Delays due to carrier disruptions, weather events, or customs processing are outside our control.

 

 

Shipping Method	Rate / Policy
Standard Shipping	FREE on all orders over $50. Flat rate of $4.99 for orders under $50.
Express Shipping	$12.99 flat rate
Overnight Shipping	$24.99 flat rate
International Shipping	Calculated at checkout based on destination and order weight
Subscription Orders	FREE standard shipping on all auto-ship/subscription orders, regardless of order value

 

Luxe Co. Members (loyalty program) receive complimentary standard shipping on every order. See our Membership page for details.

 

Once your order has been dispatched, you will receive an email confirmation containing your tracking number and a direct link to monitor your shipment in real time. Tracking updates typically appear within 24 hours of dispatch.

 

You can also track all active orders by logging into your Luxe Co. account and visiting the 'My Orders' section. If you checked out as a guest, use the tracking link in your confirmation email.

 

For live animal accessories and perishable items, our team conducts a manual delivery check within 24 hours of the estimated delivery date to confirm successful receipt.

 

Certain products in our catalog — including raw and refrigerated pet food, live aquatic plants, and specialty supplements — require special handling to preserve quality and safety.

 

For these items, we apply the following measures:

 

•       Insulated packaging with ice packs or dry ice where required.

•       Expedited shipping is automatically applied to perishable orders at no extra cost.

•       We do not ship perishables on Thursdays or Fridays to prevent weekend transit spoilage.

•       A signature may be required upon delivery for high-value or live-item orders.

 

Please ensure someone is available to receive these orders promptly. Luxe Co. is not responsible for spoilage caused by failed delivery attempts or prolonged storage in shipping carriers' facilities.

 

We ship to all 50 U.S. states, including Alaska and Hawaii, as well as to most international destinations. We currently do not ship to:

 

•       P.O. Boxes (for oversized or perishable orders only — standard items are accepted)

•       Certain restricted international territories (confirmed at checkout)

 

Some products — including specific medications, raw meat-based foods, and agricultural items — may be restricted by destination country import laws. Customers are responsible for verifying local import regulations before ordering. Luxe Co. is not responsible for items seized or delayed by customs authorities.

 

At Luxe Co., your satisfaction is our priority. We stand behind every order we ship.

 

Situation	What We Do
Order arrives damaged	Contact us within 48 hours with a photo. We will reship or refund — your choice.
Order is lost in transit	We will file a carrier claim on your behalf and reship or refund your order within 7-14 business days.
Order is significantly delayed	If your order is more than 5 business days past the estimated delivery date, contact us and we will investigate and compensate accordingly.
Perishable item spoiled	Contact us within 24 hours of delivery with a photo. We will reship or issue a full refund.

 

To report an issue: email hello@luxeco.com or call (800) 555-0199 with your order number and a brief description.

 

Our customer care team is available Monday to Friday, 9 AM – 6 PM, and is happy to assist with any shipping enquiry.

 

Email	hello@luxeco.com
Phone	(800) 555-0199
Live Chat	Available on our website — Mon–Fri, 9 AM – 6 PM
Website	www.luxeleash.store